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SHIPPING & RETURNS

Refund Policy

 

  • Time - We gladly accept returns within 30 days of receipt for items in new condition.

  • Method of Refund - We would return the refund to your original payment method. That's to say, if you used a credit card to pay, we would return the refund to your credit card.

  • Product Condition - Returned items must be in new condition and with their original package.

  • Refund Contact Info - Email: contact@mskraus.com

  • Shipping Address: If you wish to return the items to the nearest return address, please submit a ticket in your account, our customer service representative will get back to you within 24 hours.

  • Charges - As a small business, we do require the customer to cover the returning postage.

 

United States Warehouse  

909 N Hollywood Way, Burbank, CA 91505, United States

Please Note: For any return, please contact with our customer service contact@mskraus.com before you send the package back. 

 

ATTN: For any return, please contact our customer service before you send the package back. We do not accept returned items that were sent back by you directly without checking with us first.

We will process refunds within 14 days after you register a return or cancel an order.

1. How much does shipping cost? 

  • Free Shipping On Orders Over 120 USD

  • Standard Shipping 9.9 USD  

 

For United States：

  • Free Shipping On Orders Over 300 USD 

 

For Saudi Arabia, United Arab Emirates:

Shipping Methods Order Amount Shipping Fee

Free Shipping500.00 USD and up Free

Standard Shipping0.00–300 USD 50.00 USD

Standard Shipping70.00–500.00 USD  50 USD

 

For Bahrain, Kuwait, Oman and Qatar :

  • Standard Shipping 50 USD

Multiple Shipments

In order to provide optimal service to our clients, we utilize merchandise inventory from all of our warehouses across the country. If your order is being fulfilled by multiple warehouse locations, you may receive multiple shipments. Rest assured, there will be no additional shipping fee for orders that are split into multiple shipments. 

 

 

2. How long will it take to get my order?

  • For In-Stock items, generally, it will take 1-2 days for us to process your order.

  • For Pre-Order items, generally, it will take around 30 days (A specific time would be mentioned on the product page) for us to restock IT, and then process it in 1-2 days when it is restocked.

  • After we processed the order, then for Standard shipping orders will take around 3-20 business days to arrive.

 

 

3. What shipping carriers do you use?

For free/standard shipping, we use your local postal services such as USPS, Fedex Mail, and UPS.

 

 

4. What about duty and taxes?

  • United States: Duty and taxes would be charged regarding your regions.

  • Australia, Canada, United Kingdom, and Europe: We will try our best but orders may be subject to duties and taxes, and customers are responsible for these fees.

  • International: Orders may be subject to duties and taxes, and customers are responsible for these fees. Please note that MS KRAUS does not have any control over duties and taxes. We cannot advise as to what the costs will be, as they vary by country. For more information on these fees, please contact your local customs office.

 

 

5. WRONG ADDRESS DISCLAIMER: 

  • It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address.

  • If you decide to change your shipping address, please write to us at contactr@mskraus.com as soon as you place your order.

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